IT Support & Operations Intern (Web Hosting)

We’re looking to hire and develop tomorrow’s leaders. Internships at Domedia are designed to provide undergraduate students the opportunity to gain hands-on experience working on challenging projects to allow you to gain real-world job experience & training with our business projects

Location : DoMedia, Malabe Office

About DoHost:

DoHost, a part of DoMedia, is a premium web hosting provider dedicated to delivering high-quality hosting solutions to meet our clients’ needs. We’re looking for a motivated and tech-savvy intern to join our team, helping us maintain smooth operations, manage our website, and support our marketing initiatives to drive customer acquisition while gaining hands on experience.

 

Position Summary:

As the IT Support & Operations Intern, you’ll be instrumental in keeping our systems running efficiently, managing our website, and supporting our growth. This is a unique opportunity for someone who wants hands-on experience in web hosting, technical support, IT operations, and digital marketing collaboration.

Key Responsibilities:

  • Handle Support Requests: Assist customers with technical issues, provide guidance on hosting services, and respond to inquiries.
  • Maintain Servers: Perform regular maintenance and updates on servers to ensure optimal performance.
  • Website Malware Removal: Implement malware detection and removal processes to protect customer websites.
  • Manage New Customer Inquiries: Provide information about our services, assist with onboarding, and answer questions about hosting solutions.
  • Implement New Technology: Assist in researching and deploying new tools and technologies that enhance service efficiency and security.
  • Manage DoHost Website: Oversee updates, troubleshoot issues, and ensure the website is optimized for customer acquisition.
  • Collaborate with Marketing Teams: Work closely with our internal marketing teams to support customer acquisition efforts and align on growth strategies.

Requirements:

  • Currently pursuing a degree in IT, Computer Science, or a related field.
  • Good understanding of Linux, web technologies, and website management.
  • Basic understanding of web hosting, servers, and online marketing.
  • Strong problem-solving skills and a desire to learn.
  • Excellent communication skills and a customer-focused approach.
  • Ability to work independently and in a team setting.

What We Offer:

  • Hands-on experience across IT support, website management, and digital marketing.
  • An opportunity to work with a dynamic team in a growing company.
  • Mentorship and guidance from experienced professionals.
  • Potential for full-time employment based on performance.

Since there is no phone-based assistance for job applicants at the moment, please send your job vacancy related inquiries to careers@domedia.lk

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